alorevio.
ALOREVIO HELP CENTER

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Find your next step. Explore practical guides, browse common questions or get in touch with support.

21 answers and guides

Start with a guide

The essentials for your creative workspace

Getting startedSign in and set up your workspaceEmail codes, your profile and your first visit.Read guide

Open the customer dashboard and enter your email address. Accept the privacy notice, then enter the eight-digit code in the same browser where you requested it. Codes expire after 10 minutes. If you request another code, the previous code no longer works.

Check your spam folder if the email is missing. Wait at least 60 seconds before requesting another code. Google sign-in appears only when it has been configured.

After signing in, set your display name and preferences in Settings. Customer accounts start with preview access.

Open your dashboard →
Projects & studioCreate a project and prepare your storySave scripts, use templates and export planning files.Read guide

Create a project from Projects or choose a template. Save your title, script and aspect ratio. Your projects are private to your account.

The studio helps you plan scenes and subtitles. Scene compilation produces planning data. An offline FFmpeg bundle can create a silent storyboard video on your computer; it does not generate avatar video or speech.

Cloud video rendering and uploads are not active. A saved project or compiled storyboard is not a finished generated video.

Go to projects →
Plans & billingChoose a plan and request accessPreview access, complimentary assignments and billing details.Read guide

Compare Starter, Pro, Scale and Enterprise in Plans. During preview, you can request a complimentary plan assignment. An administrator reviews the request. You can withdraw a pending request before choosing another plan.

An approved assignment keeps a snapshot of its plan terms. Changing the public catalogue does not silently change your existing assignment. Planned video minutes and rendering features are not usable generation capacity yet.

Billing stores your contact and company details and shows invoices issued to your account. Product prices are listed in US dollars (USD). Any EUR invoice records the source amount and conversion rate. Available payment methods are shown on your invoice when configured. Saving billing details or requesting a plan does not charge you.

Compare plans →
AffiliatesApply to become an affiliateApproval, your referral link and your own results.Read guide

Sign in and open Affiliate to apply with your name. Your verified account email is used for the application. Applications start as pending and require administrator approval.

After approval, copy your personal referral link from the dashboard. The same screen shows your referral count and commission records. You can only see results for your own affiliate account.

Affiliate payouts are disabled. Commission records retain their recorded currency and do not represent a balance available for withdrawal.

Open affiliate dashboard →
Developer APIConnect your application to the APIAPI keys, account access and troubleshooting requests.Read guide

Public content endpoints do not require an API key. Project API access requires an approved API-enabled plan, such as Pro, Scale or Enterprise, unless existing access has been retained for your account.

Create a named key in Developers. Copy it when it is displayed: secret values are shown once. Keys expire after 90 days and can be revoked. Store keys on your server, never in public browser code.

For a failed request, check the HTTP status and stable error code. Share its X-Request-ID with support. Customer keys cannot access the owner administration API.

Read API documentation →
SupportGet help with your accountStart a support conversation or contact us without signing in.Read guide

Open Support in your dashboard to create a ticket and follow its conversation. Include the affected page, what you expected and what happened. For API requests, include the request ID.

If you cannot sign in, email support@alorevio.com. Never include passwords, sign-in codes or API secrets. Owner administrators use a separate protected panel; a customer login does not grant administrator access.

Open a support ticket →

Frequently asked questions

Answers published by the Alorevio team

Can I already create AI-generated videos?
Product

Not yet. Alorevio Studio is an early-access workspace for planning scripts and creative projects. GPU video rendering is intentionally disabled until the production infrastructure and licensing checks are complete.

How can I sign in to Studio?
Account

Open dashboard.alorevio.com and enter your email address. Use the eight-digit code in the same browser within ten minutes. Customer registration is open. Owner administration at app.alorevio.com uses a separate Cloudflare Access sign-in.

Is Google sign-in available?
Account

The Google sign-in integration is built and can be configured by the owner in Google sign-in settings. Its button appears when the OAuth client is enabled and configured. Email-code sign-in is available independently.

Does Alorevio charge for using the preview?
Billing

No charges are taken through the preview. Subscription billing, paid render credits, and purchasing are disabled until commercial launch.

Where is project data stored?
Privacy

The private Studio uses a Cloudflare D1 database configured with an EU jurisdiction. Processing locations of external services used later must be documented separately.

How do I get support?
Support

Open Support in your dashboard to start a ticket and follow the conversation. If you cannot sign in, email support@alorevio.com. Include the affected page and any API request ID, but never send passwords, sign-in codes or API secrets.

How do I choose or change my plan?
Plans & billing

Open Plans to compare the USD prices. Complimentary access requests are reviewed by an owner. When paid purchases are enabled, you can create an invoice, review its EUR total and exchange rate, and choose an available payment method. A paid plan activates after payment is confirmed. Enterprise pricing requires a custom quote.

Does saving billing details charge my card?
Plans & billing

No. Saving your billing profile only updates your details. Issued invoices are listed separately in Billing, with their EUR totals, original USD amounts, tax and recorded exchange rate. Review the invoice and available payment methods before making a payment. Complimentary access requests do not charge you.

How do I join the affiliate program?
Affiliates

Open Affiliate in your dashboard and submit your name. Your verified email is used for the application. After owner approval, the dashboard shows your shareable referral link and your own results. Affiliate payouts remain disabled; commission records retain their original currency.

What does the offline video export create?
Projects & studio

The FFmpeg bundle contains scene cards, planned timings, subtitles and a local render script. With a compatible FFmpeg installation, it creates a silent storyboard MP4 with selectable captions. It does not synthesize narration or animate avatars. Hosted rendering and uploads are not active.

Why can I not create an API key yet?
Developer API

Project API keys require an active API-enabled plan, such as Pro, Scale or Enterprise, unless your existing API access was retained. You can request complimentary access or purchase an available plan. Paid access starts after confirmed payment. Public content endpoints do not require an API key.

How are USD prices converted to EUR invoices?
Plans & billing

Product prices are listed in USD. The backend converts invoice amounts to EUR using the recorded USD-per-EUR exchange rate. The invoice shows the source, rate date, original USD amounts and EUR tax and total. The rate is fixed when the invoice is issued; later rate changes do not alter that invoice.

Which payment methods can I use?
Plans & billing

Your invoice shows the payment methods enabled by the owner. These may include Stripe card checkout, iDEAL, SEPA Direct Debit or manual bank transfer. Bank and delayed payments remain pending until confirmed. A successful return from checkout alone does not mark an invoice paid. Test checkout never records a real payment.

Where can I download my invoice?
Plans & billing

Open Billing in your dashboard, select the invoice and choose Print / Save as PDF or download its HTML copy. Invoice email links open your authenticated dashboard; sign in with the recipient email address. Your account only shows your own issued invoices.

Will my plan charge me automatically?
Plans & billing

Plan invoices cover one month of access unless a separate written agreement states otherwise. This workflow does not automatically charge a saved card. Renewal automation prepares drafts for owner review; an issued renewal invoice must be reviewed and paid separately.

Still need a hand?

Send a question from your workspace so you can follow the conversation. If you cannot sign in, email our support team.